This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Carpet Cleaning

Usually performed periodically by a vendor using specialized steam or other equipment to clean wall-to-wall carpeting.
Origin: Vacation Rental Association

Chambers of Commerce

Typically, a Chamber of Commerce will specialize in local economic development that can include tourism promotion.
Origin: Vacation Rental Association


When a customer requires their credit card company to reverse charges they have made with a merchant. This withdraws funds from the merchant's account without their prior permission. Customer must state a valid reason, but it is not evaluated prior to issuing the chargeback.
See also: Charge Back Reversal Origin: Vacation Rental Association

Chargeback Reversal

After a customer requires their credit card company to perform a chargeback or reverse charges they have made with a merchant, the merchant can request that his merchant account provider pursue having the chargeback reversed.
See also: Chargeback Origin: Vacation Rental Association


The arrangement of furniture, equipment and other features of a property including the specific layout and location.
Origin: Vacation Rental Association

Cooperative Marketing

Marketing programs involving two or more participating companies, institutions, organizations or even competitors. Sometimes includes property owners.
Origin: Vacation Rental Association

Damage Deposit

A payment customers make to property owners or managers to pay for any damage or overage fees they may incur. Not common in hotels or motels but very common for vacation rental cabins, condos and homes. If a guest incurs such charges they are subtracted from the deposit prior to its return. Sometimes called a Security Deposit.
See also: Security Deposit Origin: Vacation Rental Association

Deep Cleaning

Heavier than usual cleaning, usually done at least annually it is necessary to have housekeepers clean high spots, behind appliances, baseboards and hard to reach areas.
Origin: Vacation Rental Association


Restricting renters on the basis of race, color, religion, sex, familial status, disability, or national origin as prohibited under the Fair Housing Act.
Origin: Vacation Rental Association

Domain Names

An internet address such as Amazon.com stated in letters and characters. Each domain leads to a numerical address on the Internet called a IP address such as 92.19..45.1. Domain names are used to make internet addresses more memorable. These names are registered with a controlling body and require fees for annual renewal.
Origin: Redstone Systems

Electronic Lock

A digital or push button mechanical lock that does not require a key or access card to operate.
Origin: Vacation Rental Association


A landlord's financial interest in a property. Equity is the difference between the fair market value of the property and the amount still owed on it's mortgage and other liens.
Origin: Vacation Rental Association


The lawful expulsion of an occupant from a property.
Origin: Vacation Rental Association

Executive Suites

A collection of offices rented to individual offices which are provided with access to to her space and services such as conference room, reception area, photocopier, etc.
See also: Share Office Space, Temporary Office Space Origin: Vacation Rental Association Link: ExecutiveSuites.com

Fee Simple

When a real estate property is held in the property owner's name and ownership can be transferred at the will of the owner without other restrictions..
Origin: Vacation Rental Association

High Rise Building

A building that may include various types of space, and often office space that is 12 or more floors in height.
Origin: Vacation Rental Association


A facility or landmark which is visually synonymous with a destination.
Origin: Vacation Rental Association

Leasehold Interest

When an owner of a property leases the property to second party, that party is said to have a leasehold interest. They have certain rights in regard to the use and disposition of the property but not the right to sell the property itself. This usually refers to a leasehold interest in land.
Origin: Vacation Rental Association

Low Rise Building

Usually a building of 3 or 4 floors or less which usually houses office spaces and sometimes first floor retail space.
Origin: Vacation Rental Association


The act of maintaining and providing services to a property. Sometimes routine matters such as changing furnace filters, or changing locks. Generally differentiated from work necessary to correct damages.
See also: Repairs Origin: Vacation Rental Association

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